If a piece is not right, we will take it back. This page sets out how, and is written to be read before you buy rather than after.
Returns
You may return most items within 7 days of delivery for a full refund.
The piece must come back:
- Unworn and undamaged;
- With its tag still attached and unbroken;
- With the original box, certificate and tax invoice.
A tag that has been cut off means the piece cannot be returned, so please be sure before you remove it.
How to start a return
- Email orders@gohri.co.in or WhatsApp us on +91 94163 50180 with your invoice number.
- We arrange an insured pickup. Do not send jewellery by ordinary post — if it goes missing there is no cover.
- We check the piece against its HUID and weight when it arrives.
- Your refund is issued within 5 working days of that check.
Return pickup is free. The refund goes back to the way you paid.
What cannot be returned
- Made-to-order and customised pieces — anything made to your design, size or specification.
- Engraved items.
- Nose pins, for hygiene reasons.
- Pieces altered after delivery by anyone other than us — including resizing or repair elsewhere.
This is stated on the product page before you order, not discovered afterwards.
Exchange
You may exchange any piece within 15 days against something else from our shop. The gold is valued at the rate on the day of exchange, and you pay or receive the difference.
Buy-back
We buy back gold sold by us at any time, at the prevailing rate for its purity on the day, against the original invoice. Making charges and GST are not refundable on a buy-back — they were paid to craftsmen and to the government, not retained by us.
Bring the tax invoice. Without it we can still buy the gold, but it will be assessed as unidentified metal rather than at its hallmarked purity.
Wrong or damaged on arrival
Tell us within 48 hours of delivery. Send photographs of the piece and the packaging. We collect it at our cost and either replace it or refund you in full, whichever you prefer. Nothing on this page limits that.
Talk to us first
Most problems are simpler than a return — a size adjusted, a clasp changed, a polish. Call before you send anything back and we will tell you honestly whether it is worth doing.